Definitions

"Agreement" means these terms and conditions.
"DDR" means Direct Debit Request.
"Person" includes a company or corporation.
"We", "Us", "Our", "Service Provider", means IP Payments Pty Ltd (ABN 86 095 635 680)
"You", "Your" means the customer who signed the direct debit request

Contractual Relationships

By signing the application for the OneRent service:

• You agree to accept the terms and conditions associated with the provision of the services below.
• You acknowledge this service is provided by Us as an optional payment method that is not intended to restrict you from other rent payment methods.
• You acknowledge that your managing agent must be a member of OneRent in order for us to provide this service to you.
• You are entering into this agreement under your own free will.

OneRent Service

We make available to you rent payment facilities as agreed with your managing agent and identified in the Payment Schedule above.

Processing Times

• Transactions initiated before 4.00pm AEST each business banking day are processed on that business banking day.
• Transactions initiated after 4.00pm AEST on a business banking day are processed on the next business banking day.
• Transactions initiated on non-business banking days (weekends, public holidays, and bank holidays) are processed on the next business banking day.

Enquiries and Statements

An iPayRent tenant website is provided at www.OneRent.com.au for review of all of your rent payments and recurring schedule. Where enquires are not resolved online you should contact your managing agent.

Void/Stop or Deferred Payments

Once a bank account payment has been submitted it can be voided or stopped via the iPayRent tenant website or by contacting your managing agent before 2.45pm on the business banking day that the payment was initiated. Credit card payments can not be voided or stopped.

Dishonoured Payments

We will not charge any fees if your payment is dishonoured for any reason. You may need to initiate a catch up payment once you have rectified the reason for the dishonoured payment.

Password Security

You must ensure that your OneRent password is kept secure and not disclosed to anyone. If you suspect that the security of your password has been breached you must ensure that:

• Your password is changed on the iPayRent tenant website.
• we are promptly notified of the suspected breach

Variations and Amendment of Terms and Conditions

We may vary any of these conditions and any operating reference or user guide, including fees and charges with 14 days notice on the OneRent website (www.OneRent.com.au).

You shall be deemed to have accepted any variation or amendment notified to you on the website unless you provide us with written notice within 14 days from the publication of the website notice of amendment or variation that you refuse to accept the variation or amendment. If you refuse to accept the variation or amendment, the agreement will be deemed terminated.

Direct Debit Request (DDR) and Funds Disbursement

Rent payments are debited from your bank account or credit card account via a Direct Debit Request form signed by you.

Bank account direct debits are processed under Direct Debit User Id 306033 or 252550 and credit card direct debits are processed via a Merchant Facility. The Direct Debit User Id's and credit card merchant facility is operated by IP Payments Pty Ltd (ABN: 86 095 635 680).

Drawing arrangements

The drawings under this Direct Debit arrangement will occur as and when you initiate them via the telephone, Internet, OTC or in accordance with the recurring schedule you or your managing agent configure via the OneRent website.

Adjustments

We may from time to time also debit or credit to you any adjustments in respect of transactions due to errors, omissions, payments initiated without a valid tenant DDR or payments that are later dishonoured.
 

Changes to the arrangement

If you want to make changes to the drawing arrangements you should log on to the OneRent website and make the relevant changes or complete a new DDR form available from your agent. Changes made via the website are live and will take effect immediately. Changes requested via a new DDR form will not take effect until the form has been completed, signed and returned to your agent for processing.

Cancelling or stopping the agreement

If you want to cancel or stop the agreement you should log onto the OneRent website and make the relevant changes or complete a Cancellation form available from your agent. Changes made via the website are live and will take effect immediately. Changes requested via a Cancellation form will not take effect until the form has been completed, signed and returned to your agent for processing.

Enquiries

Direct all enquiries to your managing agent, rather than to your financial institution, and these should be made at least 3 working days prior to the next scheduled drawing date. All communication addressed to your managing agent should include your name, tenant number and telephone number.

Confidentiality & Privacy

All personal customer information held by us will be kept confidential except that information provided to your managing agent or our financial institution to initiate the drawing to your nominated account or where the provision of that information is necessary to resolve any issues that may arise from the operation of the service or where you specify otherwise. Full details of our privacy policy can be found at www.ippayments.com.au.

Disputes

If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with your managing agent. If the issue is not resolved to your satisfaction please contact our customer service team by email at OneRent@connectnow.com.au or by telephoning 1300 784 424.

If you do not receive a satisfactory response from us within 14 days, contact your financial institution who will respond to you with an answer to your claim:

• Within 5 business days (for claims lodged within 12 months of the disputed drawing);
• or within 30 business days (for claims lodged more than 12 months after the disputed drawing)

You will receive a refund of the drawing amount if we can not substantiate the reason for the drawing.

Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.

Your commitment to us

It is your responsibility to ensure that:

• Your nominated bank or credit card account can accept direct debits (your financial institution can confirm this); and
• That on the drawing date there is sufficient cleared funds in the nominated account; and
• That you advise us if the nominated account is transferred or closed; and
• That you advise us of your new expiry date (in the case of a credit card)

If your drawing is dishonored by your financial institution you may be charged a fee and/or interest by your financial institution.

Fee Schedule

When You use the OneRent service You agree to pay Us a non-refundable transaction fee. These fees are currently:

• credit card fee: 1.54% (GST inclusive) of the amount paid to Us by You;
• Bpay fee - $2.00 (GST inclusive);
• Bank Account fee - $1.65 (GST inclusive); and
• Post Office fee - $3.00 (GST inclusive)

We may change the amount of these fees from time to time. You will be notified of the amount of the fee applicable to any transaction before you agree to confirm Your payment. The transaction fee is a fee for service and should not be considered part of rent.