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FAQ for tenants:
eCommerce fraud has been in the news a lot lately. Is the OneRent solution secure?
How do I access reports on rent payments processed through the system?
How do the fees and charges compare to other rent payment solutions?
FAQ for agents:
The real estate industry has been in need of a better value rent
payment solution. How can OneRent offer this service at such competitive rates?
eCommerce fraud has been in the news a lot lately. Is the OneRent solution secure?
How do I sign up for this exciting new service?
How do I sign up tenants onto the system?
How will I know how much money to expect in my trust account?
How do I access reports on rent payments processed through the system?
How do the fees and charges compare to other rent payment solutions?
Your pricing blows the competition out of the water - but what about functionality?
Where's the Tenant Rent Card?
I have multiple offices - can you cater for my needs?
Do I receive cleared funds in my trust account?
I'm not quite sure if the service will suit my needs?
Rent payment solutions have traditionally required the service provider to perform many functions such as
register tenants, void payments, modify tenant details and setup automated payments. We have empowered
the Agent and Tenant to perform these functions themselves, heavily reducing the requirement for expensive
support staff.
We have passed on all of these cost savings to Agents and Tenants and simultaneously increased the level of
control to each party. With our service, paying through the nose and sitting in long call centre queues
becomes a thing of the past.
OneRent ensures confidential information remains secure through the use of multiple layers of security and
industry standard encryption technologies. From the moment you submit your payment, confidential data is
encrypted using 128-bit SSL certificates, and in accordance with Visa & MasterCard standards your account
details are never stored in clear text.
It's quite simple - click the 'Agents Signup Wizard' button on the top and you'll link across to our secure
signup wizard. Complete the simple wizard Our system will immediately email you an application form with all
your details pre-populated. Simply print the form, sign where indicated and fax back to us. Receive your
approval email and start accepting rent payments by the end of the day
It really is as easy as 1, 2, 3 ...
We have developed a very special and unique method of tenant signup that is bank compliant and does not
require you to contact us at any time.
Simply log into the OneRent agent website, click on 'New Tenant' and follow the steps through the simple
wizard. The tenant can be active in the system and commence making payments immediately.
We provide you with all the control you need to independently run your business. Gone are the days of
relying on service providers to complete the tenant sign up process!
We will provide you with reports that clearly reconcile each individual rent payment and the amount that
we settle to your trust account.
You can download reports at any time from the OneRent agent website or you can configure the reports for
automatic delivery to your email.
We are able to offer a very competitive fee structure based on a much more cost efficient method of operating
the solution. Traditional solutions are flawed in the need for many support staff and manual processes. As a
result we are able to offer a solution that is economical for agents of all sizes and in some cases we are over
10 times more cost effective than the competition!
This is the most functional rent payment solution in the market from both an agent and tenant perspective.
The solution provides all the standard features the real estate industry has come to expect from a rent
payment solution including Web, Phone and Auto payments.
Compare us to the competition - you won't be disappointed!
The concept of providing a rent card for tenants to store their tenant number has been widely accepted in the
real estate industry as the 'normal'. The production of these rent cards is expensive and must be funded by
the agents and tenants.
We believe tenants are capable of noting or memorising their tenant number (just as they do for other services
such as Internet banking) in favour of a substantial reduction in fees for both agents and tenants.
Our solution is perfect for multiple offices - with a unique hierarchy structure we give you a single view of
your entire business. You can report on a single office or on a consolidated basis and staff can be granted
permission at your discretion to see only their office or all offices. Contact us for further details on this
feature.
We disburse funds to your trust account two days after the tenant has initiated the transaction. This ensures
we filter out the majority of dishonoured rent payments which typically occur within the first two days after
transaction initiation. This process ensures minimal reconciliation issues for the agent by dealing with far
less trust account reversals, while still maintaining fast delivery of funds.
More information can be found in the Agent Overview and Tenant Overview sections of this site. If you have
further enquiries please Contact Us.
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